Returns & Exchanges
At Stay Cold Apparel, we want you to be fully satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original condition. Whether the fit isn't right or you've changed your mind, our hassle-free process ensures you can get back to your lifestyle quickly.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items securely in their original packaging, ensuring all tags are attached and the garment is free from hair, odors, or signs of wear.
Ship It Back
Print your prepaid shipping label provided by the portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing